Frequently asked questions

No. Selgeo tracks referrals server-side and stores the click identifier in the browser’s sessionStorage — never in a cookie, and with no fingerprinting. There is nothing for a consent banner to ask about.

In the EU — our infrastructure runs in Frankfurt and Amsterdam. Data residency is part of the design, not an add-on.

Yes. A Data Processing Agreement is generated automatically when you connect Stripe, and both you and your partners get self-service data export (Art. 15 and 20) and erasure (Art. 17) with an audit trail.

Yes. Partners can export and delete their personal data themselves from the partner portal — no support ticket required.

A lightweight JavaScript snippet captures the click identifier in sessionStorage and passes it to Stripe through payment metadata. Conversions are matched server-side via Stripe webhooks, using last-touch attribution within a window you configure per programme.

Yes. Every conversion has an attribution audit log entry explaining the decision in plain language — which link or promo code won, the window check, and the rule applied. Merchants see the full technical detail; partners see a simplified explanation.

Because attribution is server-side rather than cookie-based, it isn’t affected by ad blockers, Safari ITP, or shrinking cookie lifetimes the way traditional affiliate tracking is.

Most teams go from connecting Stripe to a first live programme in under 10 minutes: connect Stripe, set your commission rules, and add one script tag to your site.

A Stripe account and the ability to add one script tag to your website. That’s it for the snippet-only setup.

Yes — the snippet works with Stripe Checkout and Payment Links automatically. If you call the Stripe API directly you pass the click identifier in metadata, and for non-Stripe goals (sign-ups, form submissions) there is a Conversion API.

Yes. Test mode is a full sandbox using your Stripe test keys — programmes, partners, clicks, attribution, commissions and simulated payouts, all isolated from your live data, with a reset button.

The developer docs, integration guides and API reference live at docs.selgeo.com.

Yes — 14 days with full access and no credit card required.

No. There is no revenue cut and no payout surcharge — you keep what your programme earns.

An active partner is an approved partner who generated at least one click in the last 90 days. Partners with no clicks in 90+ days don’t count toward your plan limit — you’re never charged for partners who aren’t pulling weight.

Percentage or flat amounts, calculated on gross or net revenue (your choice per programme), including recurring commissions on subscription renewals.

A full refund cancels the related commission automatically, so you don’t pay out on revenue you returned.

Payouts are processed manually in v1.0: export a CSV with amounts, partner details, a VAT breakdown and reverse-charge flags, then pay through your usual channel. You can set a minimum payout threshold per partner.